Terms & Conditions

COMPANY INFORMATION & CONTACT

Supplier and address: PKDV, d. o. o. Drnovo 2, 1421 Kamnik, Slovenia
E-mail: 
shop@casaetrend.it (this e-mail should be used for complaints, comments, questions or anything else you might wish to share)
Registry number:  
1810154
VATIN: SI 94232083

TERMS AND CONDITIONS

The following terms and conditions have been based on the provisions of Consumer Protection Act (ZVPot), the recommendations by the Slovenian Chamber of Commerce (GZS), and international codes of conduct related to e-business.

The terms and conditions apply to online purchases made via Shop Casaetrend website at http://shop.casaetrend.it/  (henceforth referred to as »the Website«), which is operated by the company PKDV, d.o.o. as the provider of e-business services (henceforth referred to as »the Supplier«).

Prior to making an online purchase via the Website please read the following:

  • Terms and Conditions,

  • Shopping Help,

  • Delivery Terms, 

  • Privacy Policy (which covers the protection of your privacy as well as personal data protection).

By using the Website, the user accepts and agrees to abide by the terms and conditions, which comprise all links and parts thereof, and confirms being familiar with the privacy policy.

The basic properties of products, their prices (including taxes or other charges), and the information on the method of payment and delivery are valid at the time of final order confirmation. The same is true for delivery time. In case of changed delivery time, our sales team will inform you in due time.

The price of each product, VAT, and shipment cost are all shown in the shopping cart before you have completed your order. In addition, you will receive the details of your online order to your e-mail address specified in the shopping cart upon order placement. If you do not receive a notification, please check whether you entered a wrong address. Providing this is the case, please do the following:

FINAL ORDER CONFIRMATION

The ordering process is considered complete once you receive an e-mail to the address provided upon order placement, including details of the order and a notification that the order had been received and confirmed.

If you wish to make any changes after submitting the order or cancel the order entirely you can do so by sending an e-mail to shop@casaetrend.it.

PRODUCT SELECTION

Select a product from shop.casaetrend.it by clicking on the product image and »ADD TO CART« button. The system will notify you that the selected item has been added to your shopping cart. If you wish to continue shopping, choose »Continue your shopping« which will return you to the online store.

If on the other hand, you wish to complete your sale, click on »Complete order« ON THE RIGHT and the system will take you to your shopping cart. 


REMOVING PRODUCTS FROM YOUR CART

The cart icon is positioned in the upper right corner of shop.casaetrend.it. By clicking on it you can view the items you have added to your shopping cart while browsing. If you wish to remove a product from your cart you must click on the cart icon and the x to remove the item. If you wish to add other products to your cart you should click »Continue shopping« which will take you back to the online store.

SHOPPING CART  

To complete your order you need to fill in the mandatory fields, as follows.


1 Account details

You must enter required information marked with a red asterisk (first name, last name, e-mail, address, town, postal code, and telephone number) which we need in order to confirm and process the order and ship the items ordered. You must enter at least one valid telephone number.

By completing the form, you create an account which you can use in your next order, so you do not need to re-enter your data. You can also make a purchase as an unregistered user. In this case, however, you will need to enter your personal details each time around.

The system allows shipping to an alternate address.


2  Delivery

2–10 kg, Pošta Slovenije – 12,00 € 

Pick up your order upon prior arrangement or at Studio Koohna in Kamnik.


3  Payment

You can choose among three payment methods: cash on delivery, advance payment, or PayPal.

 

4 Order review

Order review includes a list of products you have added to your cart while browsing through the online store. You can see the price of each item, transportation cost, VAT, and total amount due before proceeding to checkout.

CHECKOUT 

You can review the information on delivery, selected payment method, and content of the shopping cart. You can confirm your purchase by clicking on »Complete order«. If this last step has been successful, an on-screen message will be displayed saying »Your order has been accepted. Your order number is: ………… We would like to thank you for purchase and kindly invite you to visit our online store again or drop by our studio. You will receive a confirmation e-mail with your purchase details.«

FINAL ORDER CONFIRMATION

Upon placing an order you will receive an e-mail confirmation (to the address provided), stating the details of the order and a notification confirming the receipt of the order and its acknowledgement.

The customer shall receive the following e-mail message: Dear, »Name«. This is to confirm the order you placed at Shop.casaetrend.it. You will be notified as soon as the order is shipped. In case you have any questions regarding your purchase, please contact us at shop@casaetrend.it. Please find the details of your order below. Thank you for making a purchase at our online store. You are kindly invited to visit our online store again or drop by our studio.

The purpose of this message is to inform you of the expected delivery date which you will be notified of upon shipment. If you are not reachable via telephone, the notification will be sent by e-mail.

CANCELLING THE ORDER PRIOR TO DELIVERY

If you wish to change or cancel your order after it has been placed, you can do so by writing an e-mail to shop@casaetrend.it.


PRICE

All prices, specified on the website are final prices and include tax and other charges applicable. The price of each product (VAT included) is specified in the order along with the cost of shipment/delivery. Products are sold at the list prices valid the moment the order is placed and have no definite validity. The purchase contract between the Supplier and you is concluded the moment you confirm your order. From that moment on, all prices as well as other terms and conditions are fixed for both parties. The payment options include cash on delivery, payment via PayPal or via interface for credit cards. The Supplier shall issue a paper invoice which will include cost specification and information regarding order cancellation and return of products in case the latter is possible and needed. The purchase contract (i.e. order) shall be saved on the Supplier's server and made available to you in your user profile. This, however, does not apply to orders placed by phone. In this case, the Supplier will save your data only in the database included its accounting software. Product descriptions may contain errors. The Supplier reserves the right to change list prices without a prior notice.

MULTIMEDIA

The product-related information at shop.casaetrend.it include basic product features/descriptions but also certain associated images which are for reference only and may differ from the actual product. Although the supplier tries to provide as many real photos of actual products, all images should be considered illustrative. The images do not guarantee the product’s characteristics. Due to differences in monitors and browsers, the colours of products may also appear different to those shown on the Website.


RIGHT OF WITHDRAWAL FROM PURCHASE, RETURN OF GOODS

You have the right to return the items purchased, without any penalty, within a period of 45 days. However, you shall bear all the costs arising from the return. Also, you must inform the Supplier of the intended return no later than 15 days from the day you received the products by sending an e-mail to shop@casaetrend.it, and return the products within the next 30 days after that. If you are not satisfied with the purchase, you can withdraw from the purchase contract, without any penalty and specifying the reason, and get a refund. The products that are subject to return have to be unused, undamaged, and in their original packaging, complete with any associated leaflets or warranties. When returning the products, you have to include a copy of the original invoice and send the items to the address at the bottom of this page. The shipment cost is borne by you. A return is not possible in case the products have been damaged or used. Online store Shop.casaetrend.it reserves the right to refuse the return of a product that has been damaged, used or is not complete with all of its parts (undamaged original packaging, copy of invoice etc.) at the expense of the Customer. For this reason, you are kindly reminded to treat the products rationally and carefully, so that the Supplier can reimburse you in case of order cancellation or replace the product. The Supplier shall wire the purchase price to your account via bank transfer, so you are asked to send the account number with the returned product or via shop@casaetrend.it.

DELIVERY

The items ordered online shall be delivered in the shortest time possible. The orders placed on a week day shall be shipped within 48 hours (providing the item or items are on stock). If an item is out of stock you shall be informed thereof immediately. The Supplier delivers to Slovenia and other countries (the shipment costs vary accordingly). The delivery service in Slovenia is Pošta Slovenije which normally delivers parcels the next day but no later than within 10 days from shipment. The delivery person will most likely deliver the package in the morning and leave a notice with which you can pick it up at the nearest post office if you are not at home at the time. The cost of such delivery is €5.50. The Supplier has the right to change the delivery service at any time.

COMPLAINTS AND DISPUTES

The Supplier shall respect consumer protection legislation in force. Further, the Supplier shall use their best endeavours to fulfil its obligation to establish an effective system for dealing with complaints and designate a person, whom you can contact via phone or e-mail in case of a problem. Any complaints shall be sent by e-mail to: shop@casaetrend.it. The Supplier shall confirm the receipt of the complaint within five business days and inform you of the expected resolution period as well as keeping you updated on the proceedings at all times. The Supplier is aware that a consumer dispute, at least as far as court settlement is concerned, is characterised by disproportion between the economic value of the claim and the costs incurred through the resolution process. This is also the main reason why consumers avoid bringing the matter to court. Therefore, the Supplier shall use their best endeavours to resolve any disputes amicably. We wish you a number of pleasant purchases.


OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

In accordance with legal norms we do not recognize any third-party bodies responsible for out-of-court consumer dispute resolution to be competent for the resolution of a consumer dispute initiated by a consumer in line with Out-of-Court Resolution of Consumer Disputes Act.